If there is a problem with your cards.

Please write to me if a file will not open or download, pages are missing or damaged, or the cards are not what was described. I will fix it or send you a replacement. If I cannot fix it, or the problem is a major one, you can choose a refund.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you chose the wrong design.

Write to me within 14 days of buying and I will swap your set for another design once, at no charge.

If you change your mind.

Because the files can be downloaded and kept as soon as you pay, I do not offer refunds if you simply change your mind. This does not affect your rights described above.

How to ask.

Email admin@dearmylegacy.com with the email address you used to pay and a short note about what happened. I usually reply within 2 to 3 business days, Perth time. Approved refunds go back to your original payment method and usually take 5 to 10 business days to appear.